About Me

As a highly motivated professional with a technology, customer service, education, human resources and training background, I know I can best serve the staff and customers of your organization. I analyze and address challenges using innovative and measured solutions that work, while following organizational policies and procedures. I have a Bachelor of Arts degree in history, with an emphasis in information technology, from the University of Arkansas at Little Rock. I also have a graduate certificate in human resources from the university. I am currently working on an Associate Degree in Network Administration from Fayetteville Technical Community College. My professional experience includes extensive work in customer service and many years of work in IT. I also have experience in collecting data and reporting. All of this experience has allowed me to become a well rounded individual with the ability to analyze situations and craft well thought out solutions. I am able to diffuse situations and prioritize based on situational severity. I also have a collection of knowledge of human behavior in the workplace and how interpersonal communication can affect a workplace. All of these experiences and education have crafted a versatile professional who would be an asset to any team.

Contact Details

Steven Gipson
sxgipson@gmail.com

Education

Fayetteville Technical Community Collegek

Associate's of Applied Science

University of Arkansas at Little Rock

Graduate Certificate in Human Resources and Organizational Management

University of Arkansas at Little Rock

Bachelor's of Art in History

Cabot High School

High School Diploma

Experience

Partnership for Children of Cumberland County

Quality Assurance Specialist

  • Assist with compiling monitoring and other quality assurance reports
  • Data entry into databases for use in analyses and reports
  • Acts as liasion to the Planning and Evaluation committee
  • Assists with vetting new database software

Southeast Imaging

PACS Administrator

  • Maintains database integrity
  • Assists physicians, customers, and end users with various troubleshooting issues
  • Interacts with the public and outside facilities to ensure timley access to records
  • Imports and exports data
  • Prioritizes by situational severity to ensure records and information are available based upon most urgent need
  • Trains new employees on proper procedures, policies, workflows, and intricacies of situational complciationcs

Sam's Club

Associate

  • Provided excellent service to members
  • Zoned sales floor to keep merchandise stocked and accessible
  • Assisted members in finding items on sales floor
  • Prepared Click and Pull orders in a timely manner to ensure that they were ready for members to pick up
  • Operated register with no monetary mistakes
  • Refunded and replaced items for members
  • Checked out members in a timely and effective manner

Methodist Family Health

Behavioral Instructor

  • Effectively worked with youth using the Teaching Family Model, including: preventative teaching, effective praise, corrective teaching, self government, and motivation systems
  • Request patient information from various sites
  • Completed all required observation notes and incident reports on time and in accordance with company policy and insurance guidelines
  • Developed and maintained positive relationships with clients
  • Assisted clients with assigned school work
  • Trained in Crisis Prevention Intervention (CPI), first aid, and CPR

Wal-Mart

Electronics Sales Associate

  • Assisted customers in locating items
  • Answered questions about products
  • Checked out customers
  • Worked other areas of the store as necessary
  • Merchandised sales floor
  • Assumed responsibilities of department supervisor after previous associate vacated position

Arkansas Minority Health Commission

Administrative Assistant

  • Managed sponsorships that kept AMHC in the public eye
  • Represented AMHC at various health fairs
  • Checked out customers
  • Received and processed applications for Camp iRock

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